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Posts by Amy Dawson
Amy DawsonAmy Dawson has 25 years of experience in healthcare marketing and public relations. In her role as executive vice president at Fahlgren Mortine, she collaborates with clients on the strategic development and implementation of numerous overall brand initiatives, ensuring integration across the entire promotional mix.
February 13th, 2013

FAST Feedback

Frequent, Actionable, Specific and Timely Key Factors to Effective Client-Agency Conversations

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By Amy Dawson, Executive Vice President, Healthcare Lead
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Client: “I love that ________ .” (insert one of these options: photo, sentence, headline, graphic, banner ad, layout or alternative of your choice). Account Architect: “That’s great. What about it do you like and why?” Client: “You’ve really captured the essence of the brand and created the sense of place that we’re looking for. The [...]

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Categories: Advertising, Digital, Media, Public Relations
Tags: agency, clients, communication, Criticism, Feedback, Honesty
April 25th, 2012

Burgers Versus Bachelor’s Degrees

Why product and service marketing require different approaches

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By Amy Dawson, Executive Vice President, Healthcare Lead
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HamburgerIn our agency offices, I sit very close to our McDonald’s account team and am often amazed at how similar, but more so, how different it is to promote burgers vs. bachelor’s degrees. I’ve spent my entire career working in or with organizations that sell services, so it’s interesting to compare and contrast the approaches. [...]

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Categories: Advertising
Tags: bachelor's degrees, burgers, higher education, product marketing, service marketing
April 2nd, 2012

“Pinspiration” Abounds

Popular site is addicting, but copyright concerns are on the horizon

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By Amy Dawson, Executive Vice President, Healthcare Lead
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PinsNot long ago, a much younger female colleague introduced me to Pinterest. It’s amazing to see how much the site has taken off, and in a relatively short amount of time, as outlined in this great infographic on techcrunch.com. Now I am addicted to the virtual pinboard that lets me share photos of things I [...]

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Categories: Social Marketing
Tags: copyright, Pinterest, social media, Wall Street Journal
November 16th, 2011

Out of the Office and Into the Wild

An unconventional (but effective) client relationship kick-off

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By Amy Dawson, Executive Vice President, Healthcare Lead
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Rachel and Hartley on ropes courseIt’s not often that you get to go camping with your colleagues, much less your clients. But a few weeks ago, four of us from Fahlgren Mortine did just that. For two days, we joined our clients from St. Elizabeth Healthcare at Camp Joy in Clarksville, Ohio. The initial idea of camping was met with [...]

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Categories: Advertising, People
Tags: Camp Joy, camping, client relationships, client service, communication style, kick-off, retreat, teambuilding
May 19th, 2011

Diagnosis: Disney

What Hospitals Can Learn from the Magic Kingdom

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I recently made the pilgrimage with my family to Walt Disney World. My husband and I figured that, since our kids were past diapers and strollers, they might be able to appreciate and remember the experience.  (more…)

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Categories: Advertising, People
Tags: customer service, Disney, employees, experience, Healthcare, hospitals, imagineers, Magic Kingdom, marketing, waiting room, Walt Disney World
February 22nd, 2011

She Loves Me. She Loves Me Not.

Our Ever-Changing Relationship with Social Media

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By Amy Dawson, Executive Vice President, Healthcare Lead
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sam-photoSocial media. I think many of us have a love/hate relationship with it. We love it when we can connect with family and friends, share photos and event invitations, and keep up with the brands, products and services we’re interested in. We hate it when our children are exposed to bullying, an obnoxious high school [...]

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Categories: Advertising, People, Social Marketing
Tags: Branding, culture, Ellen DeGeneres, engagement, Facebook, FlipCam, Ohio State University, proposal, relationship, social media, Twitter, YouTube
February 11th, 2011

Lessons from the Client Side

What agencies can learn from the world of healthcare

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By Amy Dawson, Executive Vice President, Healthcare Lead
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kirkreepzuehlkeatunionBefore I joined Fahlgren (seven years ago this month), I spent my entire career working for hospitals and health systems. For some in the agency world, hiring a person with no agency experience is out of the question. But now that I’ve been on “the dark side” for a while, I’ve been able to apply [...]

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Categories: Advertising, People
Tags: agency, clients, culture, education, Healthcare, hospitals, relationships, teams
November 4th, 2010

Advertising á la Mad Men

The same but different

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By Amy Dawson, Executive Vice President, Healthcare Lead
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Fahlgren associates in character at last week's Halloween partyThe early ’60s were the heyday of advertising on Madison Avenue. Three-martini lunches, lavish expense accounts, skinny ties and bouffant hairstyles. The great AMC series Mad Men has brought this era to life every week. Amazingly, the advertising business today has some similarities to the way it was 50 years ago. But there are a [...]

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Categories: Advertising, People
Tags: advertising industry, AMC, culture, Halloween, Mad Men, Madison Avenue, Sterling Cooper Draper Pryce
October 12th, 2010

Physicians do an about face with social media

Take two tweets and call me in the morning

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Project 365: Day 57 - The Day I Sent 90 EmailsSo most of us are on Facebook, right? But is your doctor? You’d be surprised how many medical practices are using social media as a way to engage their patients. It makes a lot of sense when you think about it, particularly for primary care physicians. As more and more patients take ownership of their [...]

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Categories: Advertising, Social Marketing
Tags: eMarketer, Facebook, Healthcare, HIPAA, medical practice, mobile, Ohio State Medical Association, physicians, social media, Twitter
September 27th, 2010

Competition on the Rise in the Higher Education Market

John Kirk, Senior Vice President/Creative Director, also contributed to this post. Kent State ads set university apart with prominent alumni

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ksulogoAs parents of teenagers, both of us are beginning to think, albeit reluctantly, about where they’ll go to college. If you haven’t yet taken a look at colleges, you’ll want to do two things. First, save now and save often. And second, start paying attention, because there are so many options from which to choose. [...]

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Categories: Advertising, Media
Tags: Branding, Broadcast, Cloudy With a Chance of Meatballs, college, Creative, culture, DEVO, higher education, Interactive, Kent State University, Kent State University alumni, Mark Mothersbaugh, Rugrats, Rushmore, The Life Aquatic with Steve Zissou, university, Yo Gabba Gabba
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