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December 16th, 2011

My First Two Months at Fahlgren Mortine

A recent grad's impressions of agency life

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By Kellie Celia, Account Associate
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Kellie with healthcare treeIt’s been almost two months since I joined the Fahlgren Mortine team, and I can confidently say that these short two months already rank at the top of my best work experiences. From my first day, I knew I was embarking on an exceptional journey into the working world. I came to Fahlgren Mortine to [...]

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Categories: Advertising, People
Tags: account service, advertising career, agency life, culture, Healthcare, higher education, integration, internship
May 19th, 2011

Diagnosis: Disney

What Hospitals Can Learn from the Magic Kingdom

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By Amy Dawson, Senior Vice President, Healthcare Lead
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I recently made the pilgrimage with my family to Walt Disney World. My husband and I figured that, since our kids were past diapers and strollers, they might be able to appreciate and remember the experience.  (more…)

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Categories: Advertising, People
Tags: customer service, Disney, employees, experience, Healthcare, hospitals, imagineers, Magic Kingdom, marketing, waiting room, Walt Disney World
February 11th, 2011

Lessons from the Client Side

What agencies can learn from the world of healthcare

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By Amy Dawson, Senior Vice President, Healthcare Lead
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kirkreepzuehlkeatunionBefore I joined Fahlgren (seven years ago this month), I spent my entire career working for hospitals and health systems. For some in the agency world, hiring a person with no agency experience is out of the question. But now that I’ve been on “the dark side” for a while, I’ve been able to apply [...]

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Categories: Advertising, People
Tags: agency, clients, culture, education, Healthcare, hospitals, relationships, teams
January 18th, 2011

My First Two Weeks at Fahlgren

Early reflections on agency life

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By Rachel Driskell,
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rachel_and_katherineLast Friday marked the end of my second week at Fahlgren, and needless to say, I have already learned a lot. I came to Fahlgren for the opportunity to use the great experience I gained while working at Nationwide Children’s Hospital. While there, I worked with someone who had recently worked at Fahlgren Mortine Public [...]

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Categories: Advertising, People
Tags: agency culture, culture, Healthcare, healthcare marketing, new job
October 12th, 2010

Physicians do an about face with social media

Take two tweets and call me in the morning

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By Amy Dawson, Senior Vice President, Healthcare Lead
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Project 365: Day 57 - The Day I Sent 90 EmailsSo most of us are on Facebook, right? But is your doctor? You’d be surprised how many medical practices are using social media as a way to engage their patients. It makes a lot of sense when you think about it, particularly for primary care physicians. As more and more patients take ownership of their [...]

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Categories: Advertising, Social Marketing
Tags: eMarketer, Facebook, Healthcare, HIPAA, medical practice, mobile, Ohio State Medical Association, physicians, social media, Twitter
March 5th, 2010

Healthcare Takes An About Face with Social Media

8 in 10 Internet Users Go Online for Health Information

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By Amy Dawson, Senior Vice President, Healthcare Lead
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laptoprex_468x550More physician practices and hospitals are starting to embrace Facebook as an important tool in their arsenal of marketing tactics. As marketing dollars shrink, competition intensifies, and more people look to social media as a way to become informed, empowered healthcare consumers, any hospital or practice would be wise to consider how social media can [...]

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Categories: Advertising, Social Marketing
Tags: Facebook, facebook for doctors, facebook for hospital, facebook in healthcare, Healthcare, healthcare social media, hospital social media, Interactive, medical group social media, medical social media, social media in healthcare
June 11th, 2009

Standing Out In A Sea of Sameness

Hospitals often seem like commodities, don't they?

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By Amy Dawson, Senior Vice President, Healthcare Lead
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ireland-printWith the exception of a couple well-known names, they’re pretty similar – they do surgery, deliver babies, most have an emergency department. So how do you differentiate one from another? Especially when most people really don’t want to have a relationship with your brand?That’s where we come in. As a communications company, we love to [...]

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Categories: Advertising
Tags: health information, Healthcare, healthcare marketing
May 19th, 2009

The JELL-O Extension

When I was in elementary school, my daily lunch included four things: a turkey sandwich, fruit snack, juice box and a JELL-O Pudding Snack (preferably chocolate). JELL-O was such a staple in my childhood but during my 20's, I didn't buy JELL-O products as often. Not because I didn't still enjoy them but because I wanted to try new and exciting flavors of desserts. Capitalizing on Nostalgia

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By Katherine Zuehlke,
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Creative Commons LicenseMarketers at JELL-O realized that they could capitalize on the nostalgia of gelatin and pudding, combined with the health and nutrition appeal of the products by marketing them to adults. JELL-O is now promoting their new 70-calorie Rice Pudding in three mature flavors: crème brulee, cinnamon and original. Their quick and easy desserts with sophisticated [...]

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Categories: Advertising
Tags: brand extension, Branding, building a new product, Creative, Design, Healthcare, jello
May 4th, 2009

Authenticity Awarded in Healthcare Marketing

Today in the New York Times, there is a story about how hospitals are moving toward the use of real, unvarnished stories about patients in their advertising.

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By Amy Dawson, Senior Vice President, Healthcare Lead
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healthcaremarketingWe couldn’t agree more. And it seems like our colleagues feel the same way, which is why we’re the fortunate recipients of several healthcare marketing awards. Great hospitals have great stories to tell We’re fortunate to work with great clients like Riverside Methodist Hospital that have allowed us to tell their stories in a real, [...]

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Categories: Advertising, Uncategorized
Tags: Branding, Creative, Healthcare, healthcare advertising, healthcare marketing, hospital adveritising, hospital advertising, hospital branding, hospital marketing, medical advertising, medical marketing
April 20th, 2009

Twitter in the Operating Room

Tweeting live surgeries is catching on as more health care systems embrace social media. A couple months ago at Henry Ford Hospital in Detroit, surgeons used robotic surgery to remove a cancerous tumor from a man's kidney and a benign tumor from another patient's brain. Earlier this month, a woman had a robotic hysterectomy at Sherman Hospital in Illinois, and last week, surgeons at Aurora St. Luke's Medical Center in Wisconsin perfomed a double knee replacement. These surgeries are very different, but all of them were simultaneously broadcast via Twitter. While operating surgeons use Twitter to give short, real-time updates about the procedure. A Peek into the Operating Room I am not a nurse, doctor or other trained medical professional, but I have some medical knowledge and have watched surgeries performed firsthand. I've also become an avid Twitter user, so I decided to follow along when I heard about Aurora Health's decision to broadcast the procedure. I opened up TweetDeck and followed along, reading their tweets of the procedures. I was fascinated at the speed, precision and honesty of the surgeons doing the double knee replacement. Pictures of the actual procedure were also tweeted. No, I wasn't grossed out (I seriously love watching this kind of stuff), but those faint of heart followers can choose to not open and view the photos that are tweeted, another advantage of Twitter. (more...)

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By Amy Dawson, Senior Vice President, Healthcare Lead
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auroratwitter

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Categories: Social Marketing, Uncategorized
Tags: Branding, doctors twitter, HCSM, Healthcare, healthcare social media, healthcare twitter, hospital tweet, hospital twitter, Interactive, operating room tweet, surgeons twitter, surgery twitter, twitter surgeons, twitter surgery
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